If you utilize Atlassian’s Jira for managing your projects, you may encounter duplicate tickets or linked issues that require consolidation. In such instances, merging tickets can be a useful solution. While Jira does not have a built-in feature for merging tickets, a workaround can be implemented to achieve a comparable result.
Step-by-Step Guide on Merging Tickets in Jira
Step 1: Identify the Tickets to be Merged
Begin by identifying the tickets or issues that you want to merge. Ensure that these tickets are indeed duplicates or very closely related issues.
Step 2: Choose the Primary Ticket
Decide on which ticket will be the primary ticket. The primary ticket is the one where all the other tickets’ information will be consolidated.
Step 3: Link the Tickets
Now, you’ll want to link the tickets together. Go to the ticket that you’ve chosen as the primary ticket and click on “More” at the top, then select “Link.”
In the “Issue” field, enter the ticket number of the ticket you want to merge. From the “Link type” drop-down menu, select “duplicates.” Click on “Link” to finalize.
Step 4: Transfer Necessary Information
Manually transfer any necessary information from the secondary ticket(s) to the primary ticket. This could include comments, attachments, or any other relevant information.
Step 5: Close the Secondary Ticket(s)
Once all the necessary information has been transferred, you can then close the secondary ticket(s). To do this, simply update the status of the ticket. For instance, you can use the status “Duplicate” and make a final comment stating that the ticket has been merged with the primary ticket.
Conclusion
Although Jira does not currently have a built-in feature to merge tickets, following these steps will allow you to manually achieve something similar. Remember, when merging tickets, it’s important to maintain clear communication to your team about what’s happening to prevent any confusion.