Microsoft Teams serves as an effective tool for collaboration, enabling users to easily communicate and work together. A prominent feature of Microsoft Teams is its capability to conduct phone calls, incorporating PSTN (Public Switched Telephone Network) calls as well. This article aims to walk you through the steps required to activate PSTN calling within Microsoft Teams.
Step 1: Check if your organization has a Phone System license
Before you can enable PSTN calling in Microsoft Teams, you need to check if your organization has a Phone System license. To do this, go to the Microsoft 365 admin center and select “Billing” from the left-hand menu. From there, select “Subscriptions” and look for the “Microsoft 365 Business Premium” or “Office 365 Enterprise E1” subscription. If you have one of these subscriptions, then your organization has a Phone System license.
Step 2: Create a phone number policy
Once you have confirmed that your organization has a Phone System license, the next step is to create a phone number policy. This policy will determine which users can make PSTN calls and what types of numbers they can call. To create a phone number policy, go to the Microsoft 365 admin center and select “Voice” from the left-hand menu. From there, select “Phone Numbers” and then “Policies”. Click on “New Policy” and enter a name for your policy. You can then customize the settings to suit your organization’s needs.
Step 3: Assign users to the phone number policy
After creating a phone number policy, you need to assign users to it. To do this, go to the Microsoft 365 admin center and select “Users” from the left-hand menu. From there, select “Active Users” and then click on the user you want to assign to the policy. Scroll down to the “Voice” section and select the phone number policy you created in step 2. Click “Save Changes” to apply the changes.
Step 4: Enable PSTN calling for users
The final step is to enable PSTN calling for users. To do this, go to the Microsoft 365 admin center and select “Voice” from the left-hand menu. From there, select “Phone Numbers” and then “Users”. Click on the user you want to enable PSTN calling for and select “Edit”. Scroll down to the “Calling” section and check the box next to “Allow this user to make calls to external phone numbers”. Click “Save Changes” to apply the changes.
Conclusion
Enabling PSTN calling in Microsoft Teams is a straightforward process that can be completed in just a few steps. By following the steps outlined in this article, you can enable PSTN calling for your users and take advantage of all the benefits that come with it.