Instagram is a widely used social media venue where both companies and individuals have the opportunity to market their goods or services through ads. Nevertheless, it’s possible to run into a hiccup where an error message pops up, indicating the inability to locate your ad account. It’s particularly vexing if you’ve gone through the process of establishing your ad account and are in the midst of launching campaigns.
Step 1: Check Your Instagram Account
The first step in troubleshooting this issue is to check your Instagram account. Make sure that you are logged in with the correct username and password. If you have multiple accounts, make sure that you are logged in with the one that has the ad account associated with it.
Step 2: Check Your Facebook Account
Instagram is owned by Facebook, so your Instagram ad account is linked to your Facebook account. If you have not connected your Instagram and Facebook accounts, you may encounter this error message. To connect your accounts, go to the Facebook Business Manager and add your Instagram account as a property.
Step 3: Check Your Ad Account Settings
If you have already connected your Instagram and Facebook accounts, but are still encountering this error message, it may be due to an issue with your ad account settings. Go to the Facebook Business Manager and select your ad account. Check that your payment method is up-to-date and that your billing address is correct.
Step 4: Contact Instagram Support
If you have tried all of the above steps and are still encountering this error message, it may be time to contact Instagram support. You can do this by going to the Instagram Help Center and selecting “Ads” as the topic. From there, select “My ad account is not showing up” as the issue and follow the prompts to submit a request for assistance.
Conclusion
In conclusion, if you encounter an error message stating that your ad account cannot be found on Instagram, there are several steps you can take to troubleshoot the issue. Check your Instagram and Facebook accounts, ensure that your payment method is up-to-date, and contact Instagram support if necessary. By following these steps, you should be able to resolve the issue and get back to running successful ad campaigns on Instagram.