If you happen to have lost or forgotten your Jira admin password, rest assured you are not alone. The great news is that Atlassian offers a simple solution for recovering it. Allow us to guide you through the necessary steps to get you back on track.
Steps to Recover Jira Admin Password:
1. Locate Your Jira Home Directory
The first step is to locate your Jira home directory. This is the place where all your Jira data is stored. The location of this directory varies depending on your operating system. For Windows users, you might find it under C:\Program Files\Atlassian\Application Data\JIRA. For Linux or Mac users, it’s typically located under /var/atlassian/application-data/JIRA.
2. Edit the jira-config.properties File
The next step is to go to the jira-config.properties file in the Jira home directory. If the file doesn’t exist, you’ll need to create it.
Once you have it, add the following line to the file:
jira.recovery.password = your_recovery_password
Replace your_recovery_password with the recovery password you want to use.
3. Restart Jira
Save and close the jira-config.properties file. The next step is to restart Jira so that it can pick up the changes you just made. The exact process for doing this will be different depending on your server configuration.
4. Log In and Change the Password
After Jira restarts, you will be able to log in using the recovery password. Once you are logged in, go to the User management page and change the password for the admin user.
5. Remove or Comment Out the Recovery Password
Finally, remember to delete the recovery password line from the jira-config.properties file and restart Jira, or simply comment it out by adding a # at the beginning of the line. This is important for securing your Jira instance.
Summary
Recovering your Jira admin password involves editing the jira-config.properties file in the Jira home directory and adding a recovery password line. After restarting Jira, you can log in with the recovery password and then change the admin password. Finally, remember to remove or comment out the recovery password line for security reasons.