How To View Closed Tickets In Jira

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Have you ever been in a situation where you finished a task on Jira, but later needed to go back to that specific task? You’re not the only one. Retrieving and viewing closed tickets on Jira can be difficult for many people. In this blog post, we will provide a guide on how to accomplish this.

What are Closed Tickets?

Closed tickets in Jira are tasks, bugs, or issues that have been completed and marked as closed by the user or by an admin. They are no longer active but are kept in the database for reference and tracking purposes.

Why Should You View Closed Tickets?

Keeping tabs on the closed tickets can provide valuable insights into how the team is performing. It can help you identify recurring issues, track the time taken to resolve issues, and more. Furthermore, historical data from closed tickets can provide context for future projects.

Steps to View Closed Tickets in Jira

Follow the steps below to view closed tickets in Jira:

  1. Navigate to the “Issues” tab on your Jira dashboard.
  2. From the drop-down menu, select “Search for issues”.
  3. In the search box, you can use the basic search tool or switch to the advanced search tool for more specific searches.
  4. Set the project or other parameters according to your needs.
  5. In the status field, select “Closed”. This will filter out all other tickets and show only those with a status of closed.
  6. Click on the search button to get the list of closed tickets.

Using Queries in Jira

You could also use Jira Query Language (JQL), a flexible query language to create complex searches and filters for your issues. To view closed tickets using queries, follow these steps:

1. Navigate to "Issues" and select "Search for issues".
2. Switch to "Advanced" search.
3. In the search box, enter the following query: status = Closed
4. Press Enter or click the "Search" button.

Your list of closed tickets will appear. Remember to replace “Closed” with the specific status term used in your project, if it is different.

Conclusion

Being able to view closed tickets in Jira is crucial for project management and team performance evaluation. It might seem complicated at first, but with a little practice, you can easily retrieve this information and utilize it to improve your project outcomes.